Terms

Terms & Conditions

• Closet Upgrade only sells designer items.

• Items must be in nearly new or gently used condition, and if necessary, we will arrange for dry cleaning at your expense.

• We reserve the right to work with a certain calibre of wardrobe. We will not be able to accept an item that we cannot sell or that is not in keeping with our brand.

• To arrange a collection, you must have a minimum of 10 items. However, we offer a daily drop-off service for fewer items. We will also make an exception for very high-end individual items (please enquire).

• We will always request original packaging, authenticity cards and proof of purchase to be provided where possible. All items must be 100% authentic.

• We require a minimum of 10 weeks for the full marketing and sale of an item before it can be requested for return. There will be a charge for an item that is requested back prior to this timescale.

• Any items that are found to be faulty or damaged will be returned to you.

• Any item unsold within 9 months will be returned to you or donated to a charity if requested.

• We operate a competitive 40% commission rate on the sales price of each item sold.

• Commission is deducted after any costs incurred with the listing and sale of the item (costs are dependent on which of the various online portals the item is sold).

• We will determine which sales portal(s) is best suited for selling the item.

• We will evaluate each item and determine the price based on our in-depth knowledge and experience of the luxury resale market. However, we will accept minimum price reserves on specific items as requested.

• Approximate price estimates cannot be disclosed prior to evaluation and research. Please note that prices are not fixed and are estimates, which may be increased and/or decreased as appropriate.

• Please allow 30 days after the sale of any item before the funds can be transferred to your account. 

• We will endeavour to respond to any request/queries within 48 hours or before.

• Closet Upgrade is a resale agent. We sell on behalf of each client. We do not own any items but we will securely store each item until sold.