Curated Pre-Loved Luxury Fashion

Returns / Exchanges

Returns policy
Please return to Closet Upgrade within 14 days in the exact condition the item was received to receive a full refund.
The return shipment is the buyers responsibility.

NOTE TO BUYERS RETURNING GOODS FROM OUTSIDE OF THE EU:
Returns must be marked ‘RETURNED GOODS’ on the outside of the parcel and on the customs declaration. This exact wording is crucial to avoids customs duties. If a buyer fails to do this and charges are incurred, the parcel will be immediately rejected by Closet Upgrade and sent back to the buyer.
 
Please contact grace@closeupgrade.com response guaranteed within 24-48 hours.
 
Return/Postal Address
Closet Upgrade, Imperial Court, Prince Albert Road, London NW8 7PT 
 
The buyer is responsible for return postage costs.
 
Exchange Policy
Items can be exchanged subject to availability.

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